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Quality of Customer service Review

Consultation published by The Office for Communications (Ofcom) View original »

1.1 Ofcom published a consultation document (the July Consultation)(-1-) on 17 July 2008 asking whether the Topcomm Direction(-2-), which requires specified providers of fixed line telephony services to collect and publish specific Quality of Service (QoS) measures, should be maintained, withdrawn or modified.

1.2 Ofcom has reviewed all the responses presented by stakeholders and examined the output of a consumer research project which we published on 30 January 2009(-3-).

1.3 From this, Ofcom has identified two workstreams:

Timeframe

This consultation started on 11th May 2009 and ended on 8th July 2009.

Consultation Documents

Here are the documents we were able to locate that relate to this consultation: